Alenco is simply outstanding! I replaced 38 windows and 4 doors and could not be happier. I requested quotes from 3 separate companies and began my Alenco relationship with their salesman John Paul. I asked many questions and reviewed many options with him. As I compared Alenco to the other companies, he reworked the purchases and numbers several times to show me comparisons with us moving from double-pane and triple-pane windows. John Paul was always courteous and very patient with me. Suspecting that I had some water damage, he informed me that Alenco installers could handle and repair anything they encountered. The other companies stated that any damage found would stop work and I would be responsible to hire someone to fix whatever damage was found. This moved Alenco at the top of my list. And then when my home refinance was delayed, John Paul worked to help me retain the terms of our original agreement and keep my discounts. Next came the installations. Laton, Joseph, Kyle, and Levi were assigned to this job and all four of them were great. I had tons of questions as I watched them installing the windows and doors and they were always patient and explained everything about what they were doing and why. My wife and I were extremely comfortable with them and confident in their installations. Damage was discovered below one of our windows and they completely rebuilt the wall underneath, to include all framing and siding. They also showed how the old eyebrow window was the root of the problem. To give you an idea of variety, Alenco installed a new front door with storm door, A set of French doors, and an oversized sliding door, 2 eyebrow windows and then several picture windows, sliding windows, as well as some double-hung windows. We have been through several severe storms and some ridiculously hot days. We have had no water problems; these have all been resolved and as for temperature, the house has never been so cool. Thank you Alenco!
it was good all the way through. Everyone was great to deal with. the installer got 4 large old windows done in one day.house looks better sounds quieter. Glad I chose them over the others.
I am so happy and thankful that I found this company to put in my new shower! Allen and Adam showed up on time and were absolutely phenomenal!! My shower was done so quickly and expertly. I will definitely be calling for Alenco to remodel my next bathroom!! Thank you so much!!
Alenco Windows are terrific! The installation went faster than we anticipated. We have an extremely large sliding glass door that was installed perfectly. And he said that’s only the second one that size he’s ever done! They left behind no mess whatsoever. I expected to have to clean up around the outside of the house. I was impressed. Scott and Mike were very polite and explained any questions that we had. If you decide to go with Alenco to install your windows ask for Mike and Scott! Couldn’t have had anyone better. The windows are made by Sunrise. We’ve had them for close to a month and have had no problems. About a week before they were installed I called the salesman Carl, and asked for a copy of the warranty they said came with them. I was told that we get that information after the window installation was completed. He did not like the fact that I wasn’t satisfied with his answer. I asked for a copy to be emailed to me. He did send it, but told the office personnel that I had misplaced my copy and was requesting another one. I was irritated because he lied about it. We were also told by Carl that they would send us an invoice after installation was completed and we would pay for it then. We were satisfied with that. But before they left after installation was complete, I was handed an invoice and required to pay right then. We paid in cash for an extra discount. Had we known we were required to pay it the same day, we would have gone to the bank. Luckily we had just received checks for that account two days earlier. We’ve never had a reason to need them. Other than those Mike and Scott were wonderful and I would recommend them to everyone who has windows replaced!!
We wanted to replace all the windows in our home and started out using that company that Stan Cramer gives his Seal of Approval to here in KC. Never Again!! They couldn't measure correctly and would never return phone calls so a friend recommended Alenco. From start to finish this was such a pleasant experience. Cecilia gave us a great price on our windows and within 6 weeks we had our windows installed! Kyle installed our windows and was so professional. He knew what he was doing and took all the time needed to make sure every window was put in correctly. Alenco really is a cut above the rest and we know this from personal experience. We will definitely be using this company again.
Sales person Cecilia was very informative and gave us the info we needed to select the windows we needed. Levi installed the windows today and we couldn't be happier. Levi did an amazing job with the installation. Thank you very much Alenco, Cecilia and Levi.
Kyle installed windows in my front door today. He did a wonderful job he's a very patient. He fixed and make sure everything worked. He cleaned up his mess. In a very polite young man. I would recommend this company and him to do a job again!
The expanse it was great. They done two Several jobs at our church. It was great. Mike the sales rep has been with me doing the whole experience and he’s done a excellent job at church and at my home he needs to be recognized thank you for the service
Our sales person was very informative and knowledgeable discussing and assisting us with our walk in tub purchase. The tub was in stock in a couple weeks and the installers, Alan and Adam were professional and courteous through the whole install. They did a great job and the tub looks great, we look forward to using it a lot!
I had replacement windows throughout the house. Like thousand of others probably have with a lifetime transferable warranty. But now the window maker Thermal Industries is out of business so warranty is worthless a lot of good these warranties are .
Of 57 customers surveyed, 10 responded (18 %)
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