Excellence in service and installation
Alenco is simply outstanding! I replaced 38 windows and 4 doors and could not be happier. I requested quotes from 3 separate companies and began my Alenco relationship with their salesman John Paul. I asked many questions and reviewed many options with him. As I compared Alenco to the other companies, he reworked the purchases and numbers several times to show me comparisons with us moving from double-pane and triple-pane windows. John Paul was always courteous and very patient with me. Suspecting that I had some water damage, he informed me that Alenco installers could handle and repair anything they encountered. The other companies stated that any damage found would stop work and I would be responsible to hire someone to fix whatever damage was found. This moved Alenco at the top of my list. And then when my home refinance was delayed, John Paul worked to help me retain the terms of our original agreement and keep my discounts. Next came the installations. Laton, Joseph, Kyle, and Levi were assigned to this job and all four of them were great. I had tons of questions as I watched them installing the windows and doors and they were always patient and explained everything about what they were doing and why. My wife and I were extremely comfortable with them and confident in their installations. Damage was discovered below one of our windows and they completely rebuilt the wall underneath, to include all framing and siding. They also showed how the old eyebrow window was the root of the problem. To give you an idea of variety, Alenco installed a new front door with storm door, A set of French doors, and an oversized sliding door, 2 eyebrow windows and then several picture windows, sliding windows, as well as some double-hung windows. We have been through several severe storms and some ridiculously hot days. We have had no water problems; these have all been resolved and as for temperature, the house has never been so cool. Thank you Alenco!
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